FAQ

Order & Payment

What payment methods do you accept?
Card payments, Apple Pay and Google Pay. We don't offer cash on delivery.

Can I change or cancel my order after placing it?
Yes — contact us by phone at +357 95 959050 or by email at info@onetwoplaycy.com as soon as possible after ordering.

Do you issue invoices for companies?
Yes, we work B2B and issue invoices. We're official distributors for Mideer, Robotime and EUGY, and can also provide invoices for all other categories. Contact us by phone or email to arrange this.

Shop Sections & Choosing a Gift

What's the difference between "Shop for Kids" and "Hobby for Adults"?
Kids Store covers toys, books and activities for ages 0–99. Hobby for Adults is our dedicated section for teens and grown-ups — LEGO Technic, 3D puzzles, Robotime model kits and similar.

I don't know what to get — do you have gift ideas?
Yes, check our Gift Guide section for curated picks by age and occasion.

Loyalty & Gifting

What is the One Two Play Club?
Our free rewards program: every order earns sparks that turn into discounts, plus a birthday surprise once a year. Join the club here.

How does the Wish List work?
Creating a Wish List earns you extra sparks under the One Two Play Club rewards program.

Is gift wrapping really free?
Gift wrap paper is always free, but not every item can be wrapped (soft toys and oddly-shaped items usually can't). Gift bags are available as a paid add-on — contact us to check availability. By default, all orders ship in white paper bags.

Delivery & Pickup

How much does delivery cost?
Home delivery in Cyprus: €4.5 (free over €60). Nearest ACS point: €2 (free over €30). Limassol express (1–3 hours): €4.5 (free over €60). Worldwide: from €7.

How fast will I get my order?
Usually 1–5 business days via ACS Courier, or 1–3 hours for Limassol express delivery.

Do you deliver outside Cyprus?
Yes, worldwide — email info@onetwoplaycy.com first to confirm your destination is covered.

Can I pick up my order in-store?
Yes — in-store pickup in Limassol is available; just select it as a delivery method at checkout.

Returns & Exchanges

What's your return policy?
EU customers can withdraw within 30 days of delivery, no reason needed. Refunds are processed within 14 days after we receive and inspect the item.

What if my item arrives damaged or defective?
Contact us right away with photos — we'll arrange a free replacement or full refund.

Can I return personalised items?
Only if they're defective — custom items aren't otherwise returnable.

Contact

How can I reach you?
Phone +357 95 959050, or visit us at Georgiou Griva Digeni 34A, Limassol.

What are your opening hours?
Mon–Fri 09:00–19:00, Sat 09:00–16:00, Sun 10:00–15:00.